Pana365 Privacy Policy

§1. What Information We Collect

1.1 Registration Information

When creating an account on pana365, you are required to provide the following information. Without it, your account cannot be activated – these details form the foundation of your identity and account security:

• Full Name (as per National ID)
• Date of birth (for age verification)
• Email Address
• Mobile Number
• Current Residential Address
• Preferred Username & Password

1.2 KYC Verification Documents

Before processing financial transactions, pana365 may request the following documents to verify your identity and address:

• Scanned copy of National ID (NID) or Passport
• Proof of current address (utility bill or bank statement)
• Documents Verifying Ownership of Payment Method
• Selfie photo if required

These documents are uploaded directly to our secure servers and cannot be accessed by any unauthorised person.

1.3 Automatically Collected Information

When you use the pana365 platform, certain information is collected automatically. This is primarily used to improve the platform and ensure security:

• IP address and device type
• Browser & Operating System Information
• Time spent on the platform & pages visited
• Login & Logout Times
• Gaming Activity Records
• Transaction History

1.4 Payment Information

For deposits and withdrawals, pana365 retains only limited payment-related information. Your full card number or bank account number is never stored directly on pana365 servers — this data is held in tokenised form within the payment provider's secure gateway.

§2. How Your Information Is Used

2.1 Primary Purposes of Use

Pana365 uses your information only for the purposes listed below. We never misuse your data, and we remain fully transparent with you about every use:

2.2 Promotional Communications

If you gave your consent at the time of registration, pana365 may send you emails or mobile messages about new games, bonus offers, and special promotions. However, you may unsubscribe at any time by clicking the "Unsubscribe" link at the bottom of any promotional email, or by contacting our support team directly.

§3. Data Storage & Security Measures

3.1 Server Security

All pana365 data is stored in internationally certified, secure data centres. These servers operate under 24/7 security monitoring with regular security audits conducted. Only designated and authorised personnel are granted limited access to specific data.

3.2 Technical Security Layers

Pana365 has implemented multiple layers of technical safeguards to protect your information:

3.3 Data Breach Response

Should there ever be a risk of your information being compromised, pana365 will immediately notify affected users by email and take all necessary protective measures. We are fully committed to being transparent about any security incident.

§4. Data Sharing & Disclosure Policy

4.1 Circumstances Under Which Data May Be Shared

Pana365 never sells your personal data. However, specific information may be shared with specific parties in the limited circumstances outlined below:

• Payment Providers: Only the minimum information required to complete a transaction is shared with the payment gateway.
• Game Provider: While playing a game, gameplay activity data is shared with that game provider's servers.
• Law Enforcement Agencies: Information may be disclosed as required by legal directives or court orders.
• Regulatory Body: With regulatory authorities where required for licensing or regulatory compliance.
• AML/KYC Services: With specialist third parties for identity verification and anti-money laundering purposes.

4.2 International Data Transfers

Our server infrastructure is located across multiple countries. When your data is transferred to another country, that country's data protection laws may apply. However, pana365 ensures that international data protection standards are upheld in all cases.

§5. Cookies & Tracking Technologies

5.1 What Are Cookies and Why Are They Used

Cookies are small text files stored in your browser. pana365 uses Cookies for the following purposes:

• Essential Cookies: Maintaining login sessions and ensuring platform security. Without these, the platform will not function properly.
• Performance Cookies: Understanding which sections of the site are most used and improving overall performance.
• Functional Cookies: Remembering your preferences (such as language and theme).
• Analytics Cookies: Analysing user behaviour to improve the platform.

5.2 Cookie Controls

You can disable Cookies through your browser settings. Please note, however, that disabling essential Cookies may cause certain pana365 features to not function properly. Cookie control methods may vary depending on the browser you use.

§6. Your Rights Regarding Personal Information

Pana365 believes you should have full control over your own data. With that in mind, we provide you with the following rights:

6.1 How to Exercise Your Rights

If you wish to exercise any of the rights listed above [email protected]Email us or let us know via Live Chat. We will endeavour to respond within 30 days of receiving your request. For complex requests, it may take a little longer — in which case, we will inform you in advance.

§7. Protection of Minors' Data

Pana365 is strictly for users aged 18 and above. We never knowingly collect personal information from minors. If we identify that an underage individual has registered on our platform, the account will be immediately suspended and all associated data will be deleted.

If you believe that information belonging to a minor may be held by us, please contact us immediately. We will treat the matter with the highest priority and resolve it promptly.

§8. Third-Party Services & Providers

8.1 Game Providers

Pana365 offers games from Evolution Gaming, Pragmatic Play, and other game providers. When playing these games, the respective provider's own privacy policy may also apply. pana365 ensures that all partner providers comply with international data protection standards.

8.2 Payment Providers

Pana365 uses licensed payment gateways for all financial transactions. During payment, you are operating directly within that payment provider's secure environment. pana365 never sees or stores your full card number or bank account details.

8.3 Analytics Tools

Pana365 uses web analytics tools to improve platform performance and enhance the user experience. These tools analyse anonymised data, and no personally identifiable information is shared with third parties.

§9. Data Retention Policy

How long pana365 retains your data depends on the type of data and applicable legal requirements:

• Account Information: For the duration of the active account and 5 years after closure (as required under AML regulations)
• Transaction Records: 7 years from the date of the last transaction (as required by financial regulators)
• KYC Documents: Up to 5 years after last use, or as required by law
• Customer service records: Up to 3 years from the last contact
• Marketing preferences: Until you instruct us otherwise or until the account is closed

Once the designated retention period has passed, pana365 securely deletes or anonymises your data unless a legal obligation requires otherwise.

§10. Changes & Updates to the Privacy Policy

Pana365 may update this Privacy Policy as needed. For significant changes, we will:

• We will send advance notice to your registered email
• Display clear notifications on the platform
• Update the "Last Updated" date at the top of this page

Continued use of the platform after any policy update will be considered acceptance of the revised terms. We recommend visiting this page regularly to stay informed.

§11. Contact & Privacy Complaints

If you have any questions, concerns, or complaints regarding your privacy, please reach out to us through the following:

• Email: [email protected]
• Live Chat: Chat directly in Bangla on the pana365 platform
• Service hours: 24 Hours a Day, 7 Days a Week

We aim to resolve all privacy-related requests within 30 days. For more complex matters, the timeframe may be extended, and we will inform you in advance.